Virtual systems for process optimization and customer-friendly queue management

With our Virtual Queue solutions, you can avoid having your customers stand in line while waiting or directly ensure a smooth process without waiting times.


>> The virtual reservation for the security checkpoint

Select a free slot and pass through airport security without delay.

Manage the flow of people and communicate with passengers to improve the customer journey.
Satisfied and relaxed passengers where things are usually slow.

>> learn more


>> The service before the service

Passengers can scan a QR code to book a service slot at the service centre at their leisure and thus announce their arrival at exactly the right time.

In this way, both passengers and the airline benefit from the various options that bring calm and order to the processes, e.g. in the event of flight cancellations or similar.

>> learn more


>> Efficient use of waiting times

More loyalty and turnover through satisfied and relaxed customers.

Queuing is really no longer necessary. Let your customers use their time where and how they want.

>> learn more

We appreciate the holistic approach to passenger management, which goes beyond pure hardware to include passenger flow control, and look forward to further expanding our partnership in the future.

Patrick Thom, M. AVIMA
Head of Terminal Operations and Customer Service Management

Via Guide - always on the safe side


>> The intelligent queue

SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.


>> Digital call system

The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.


>> Noble demarcation stand with cord

Our TRADITIONAL series combines people guidance systems with design: luxurious cord posts for classic museum use or elegant VIP barriers are also part of our range.


>> Post with barrier tape

BELTRAC is your reliable and flexibly adaptable belt system: up to 6000 variants are possible!

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have questions about our VIRTUAL QUEUE solutions?

We are happy to advise you!

+49 (0) 2932 477-177